FAQ

How much are the shipping costs?
Our shipping costs are € 19.95.

Shipping?
Larger shipments, heavy or fragile goods are delivered by freight. The shipping is not made before the delivery with you is arranged by phone.
Package capable shipments up to 50 kg are delivered by parcel service. The parcel leaves a notification in your mail box if you are not at home.

Do you deliver to a packing station?
No, we do not deliver to freight stations at the moment.

Delivery time?
Our delivery times are a maximum of 21-28 days from receipt of payment. Please note that the products ordered will be produced directly for you after your order.

How can I pay?
With us you can pay by bank transfer (Direct bank transfer, VISA, MasterCard or PayPal).

Do I have to provide my bank account on the internet?
No. When you choose for the payment "Direct bank transfer" when placing your order, you will receive order confirmation via email with our bank details and a request for payment for the invoice amount.

If it is the first product in quality?
All products are 1st grade / top quality.

Our prices result from:
- Direct sales channels
- Low cost structures

Are your rates provided with VAT?
Yes, all prices are incl. VAT.

What is included with an article and what belongs to the accessories?
On some products pictures in our store there are products such as bathroom furniture with accessories or decorations, which are not included. What included in the box, refer to the product description on the product page.

How do I contact Customer Service?
If there are questions about specific products, please contact our Customer Service at the phone number 02173-9 60 79 37.
You are also welcome to contact us by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.).

How secure is my data?
Your data will be encrypted using a so-called SSL key. Thus, your data is safe and not get into the hands of unauthorized personel.

 

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